RealHibachi

Frequently Asked Questions

Everything you need to know about our hibachi service.

Pricing

How much does your hibachi experience cost?

Base rate: $59.90 per adult (minimum $599 total)

Kids: $29.90 for ages 5-12, and kids under 5 eat free

Weekday Special (Mon–Thu, any party size): $54.90 per adult, $27.45 per child, plus a free appetizer of your choice (gyoza, edamame or spring rolls)

Party Size Discount (any day, automatic): 10–14 adults save $30, 15–24 save $60, 25–30 save $90, 31–40 save $120, 41–50 save $150, 51–60 save $180

Gratuity: 20–25% of the final bill is customary

Travel fee: first 50 miles free, then $1 per mile — shown in your quote before you pay

Payment: cash or card — the balance is paid on the day of your party.

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Do you offer military, nurse, teacher, or first-responder discounts?

Yes — our Appreciation Program honors a different service community every season: veterans & active military, nurses & healthcare workers, teachers & school staff, and firefighters, EMTs & first responders each take a turn, with $50 off your party while their window is active. Check the current honoree on the quote page, mention it when you book, and show your work badge or service ID to your chef. $599+ parties, one per booking; stacks with the Weekday Special but not with other dollar-off offers.

Booking & Cancellation

What if weather changes on event day?

Cooking is outdoors, so if the forecast is uncertain we recommend a 10'x10' pop-up tent over the chef's station — they are inexpensive to buy or rent, and we do not supply them. Your guests can also eat indoors while the chef cooks outside. If you still need to cancel for weather, notify us at least 48 hours in advance and there is no charge.

What is your cancellation policy?

Our cancellation policy includes the following terms:

  • 48 hours' notice for cancellations or reschedules, at no cost
  • Inside 48 hours there's a $99 late-cancellation charge to the card on file
  • For rainy days, plan on a 10'x10' pop-up tent over the chef's station — you provide it, we do not supply tents
  • If you still need to cancel due to weather, please let us know at least 48 hours beforehand

Can I change the headcount after I book?

Yes. Locking the date holds the date, not a number — you can change your headcount up to the day before your party, and your total adjusts to match (the $599 minimum still applies). Need to cancel or reschedule instead? Tell us at least 48 hours before and there's no charge.

How do I make a reservation?

Booking is simple and straightforward:

  • Get an instant quote at www.realhibachi.com
  • Select your preferred date and package
  • Provide your guest count and contact information
  • We confirm the booking with you directly

For parties of any size, you only need to make a single reservation. We'll arrange the appropriate number of chefs based on your guest count.

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What if the chef doesn't show up?

This is our show-up promise, in writing: your chef is confirmed by name before your event, and our chefs are our own team - not gig workers dispatched from an app. In the rare case we ever have to cancel, you hear it from us directly and get first priority to rebook.

On the Day

When will the chef arrive?

Your chef pulls up 10–30 minutes before the start time you chose — closer to 30 for bigger parties — unloads, lays the mat, sets the grill and connects the propane. By your start time the grill is hot and the ingredients are out.

What do you need from us on the day? Do you need an outlet?

Nothing but the spot. Your chef arrives 10–30 minutes before start time, unloads, lays a waterproof, grease-proof mat, sets up the teppanyaki grill and connects the propane — no outlet, no power, no water hookup. If you booked tables, chairs and utensils, we set those up too, and you do nothing but greet your guests; when the chef is ready, bring everyone over. If you're using your own tables and dishes, have them set before we arrive and we handle the rest. Something specific in mind — a birthday plate, a seating idea, a surprise? Tell us when you book, and if we can do it, we will.

Can you provide tables and chairs?

Yes! We offer table, chair, and tablecloth rental at $10 per person. Place settings are separate: plates, napkins and silverware are $5 per person, and chopsticks come at no extra charge if you ask for them. If you'd rather supply your own tables, chairs, and tableware, that's fine too—just let us know in advance.

Will the grill damage or dirty my patio?

No - protecting your home is part of the job. We place a protective tarp under the grill station at every party to shield your patio or ground from grease and heat, and before we leave we pack out our equipment and clean up the cooking area. Your patio looks the way we found it.

Do you cook indoors?

All cooking is done outdoors—on patios, balconies, decks or under tents/awnings. (Feel free to arrange seating indoors, but our grill stays outside.)

Food & Dietary

How much food does each guest get?

Every adult guest gets 2 proteins plus all the sides - here are the exact portions, in writing:

  • Chicken: 5 oz | Steak: 4.5 oz | Salmon: 4 oz | Shrimp: 5 jumbo, tail-off | Scallops: 4 oz jumbo (10/20 ct) | Filet mignon: 4.5 oz | Lobster tail: 6 oz
  • Fried rice: 8 oz per person
  • Grilled vegetables: 4 oz per person
  • Side salad with ginger dressing: 1 per person

Kids 5-12 get half portions. Want extra? Extra portions of fried rice and vegetables are free — just tell us before the event so the chef preps and brings enough. Nobody leaves a Real Hibachi party hungry.

Want the fried rice loaded? Add shrimp or chicken to it for $10 each, and extra eggs are just $1 apiece.

Can you handle allergies and dietary restrictions?

Yes. We can accommodate common dietary restrictions when informed in advance. Please include allergy details during booking so the chef can prepare safely.

What's in your yum yum sauce and ginger dressing?

We make both ourselves, fresh every week.

  • Yum yum sauce: mayonnaise, orange juice, pineapple juice, lemon juice, sugar, garlic powder, paprika and black pepper. Contains egg.
  • Ginger dressing: fresh onion, carrot, ginger, celery, orange and lemon, blended with pineapple juice, applesauce, white vinegar, ketchup, soy sauce, oil, sugar and mayonnaise. Contains egg, soy and wheat.

Have a guest who can't have one of these? Tell us when you book and your chef leaves that sauce off their plate.

Do you use nuts or sesame?

We cannot promise a nut-free or sesame-free table, and we would rather say so than guess. The gyoza are a commercial product and contain sesame and wheat. We make our two sauces ourselves and neither recipe has nuts or sesame in it, but they are made from store-bought ingredients in a kitchen that is not allergen-free. Both sauces contain egg. Tell your booking agent about any allergy and we will check the labels of the products in use for your date and tell you honestly whether we can serve that guest safely.

Can you handle gluten-free guests?

Absolutely. We've served many gluten-free diners. Tell us when you book and your chef brings gluten-free soy and teriyaki and cooks that guest's plate on a separate station — no extra charge. Their salad comes without the ginger dressing, which is made with regular soy sauce; the yum yum sauce has no gluten ingredients. We do need the heads-up in advance, since our standard soy sauce is not gluten free.

What about vegetarians or vegans?

We're happy to accommodate special dietary needs:

  • Vegetarian options include tofu and extra vegetables
  • Vegan meals can be prepared with plant-based ingredients
  • All special dietary meals are prepared at the same per-person rate

Please let us know about any dietary requirements when booking.

Can guests bring their own protein?

For safety and pricing consistency, we ask that all proteins be provided by us. Thanks for understanding!

Still have questions?

Call or text us at (213) 770-7788 — we answer 9am–9pm. Or skip the reading: a quote takes 30 seconds, and the exact total lands on your phone before you pay anything.

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