Terms of Service | Real Hibachi

These Terms of Service ("Terms") govern your use of the Real Hibachi website and services. By booking an event, submitting a form, or contacting us, you agree to these Terms.

1. Services

Real Hibachi provides private hibachi chef and catering experiences at customer locations across Southern California. Quotes shown on our website are estimates; final pricing is confirmed before your event. Bookings are subject to chef availability and confirmation by our team.

2. Bookings, Deposits, and Cancellations

A deposit may be required to secure your event date. Deposits and cancellation terms are communicated at the time of booking. Weather-related rescheduling is handled case by case — we work with you to find a new date whenever possible.

3. SMS Text Messaging Terms & Conditions

Real Hibachi offers a customer-care text messaging program to answer booking inquiries, send quotes, and confirm event details.

Opt-in: You opt in to receive text messages from Real Hibachi when you text our business number first, or when you submit a booking or quote request on our website and provide your mobile phone number. Consent is not a condition of any purchase.
Message frequency: Message frequency varies based on your inquiry and booking activity. This is a conversational customer-service program, not a recurring marketing subscription.
Fees: Message and data rates may apply according to your mobile carrier plan.
Opt-out: Reply STOP at any time to cancel and stop receiving messages. After you send STOP, we may send one final message confirming your opt-out.
Help: Reply HELP for help, or contact us at support@realhibachi.com or (213) 770-7788.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
Privacy: Your phone number and text messaging opt-in data will not be shared with or sold to third parties or affiliates for marketing purposes. See our Privacy Policy for details on how we handle your information.

4. Customer Responsibilities

You are responsible for providing a safe, legal setup space for the hibachi grill (outdoor or well-ventilated area), accurate event details, and timely access to the venue. Guests attend at their own discretion; please inform us of any food allergies in advance.

5. Limitation of Liability

To the fullest extent permitted by law, Real Hibachi's liability for any claim arising from our services is limited to the amount you paid for the event at issue. We are not liable for indirect, incidental, or consequential damages.

6. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on this page. Continued use of our services after changes constitutes acceptance of the updated Terms.

7. Contact Us

Real Hibachi

Email: support@realhibachi.com

Phone: (213) 770-7788